Safety deposit

 

We reserve the right to request a safety deposit in certain cases. This is to guarantee the respect of our house rules. If the house rules are not respected, this will be charged. 

OUR HOUSE RULES

  1. Quiet on the park from 22h
    If we receive complaints from other guests or our neighbors, this will be charged.
     
  2. Leave your bungalow/camping ground tidy
    At Holiday Village Knokke, we attach great importance to the cleanliness of our camping grounds and bungalows. That is why we ask you to sort your waste neatly in the spaces provided. 

 

 

 

 

Payment

At the time of booking, payment will be requested immediately*, otherwise the reservation cannot be confirmed. In case of timely cancellation, the amount paid will be refunded.

*For amounts higher than 300 euros, there will be a deposit of 50%. The other outstanding amount should be paid 7 days before arrival.

If you haven’t paid 7 days after the planned departure date at the latest, we will forward your file to our law firm. If applicable, we will charge you an additional 50 euros in file costs and 1% interest per started month.

 

 

 

 

 

 

 

Cancellation

  • You can cancel free of charge until at least 72 hours before arrival. Afterwards, we will charge 100% of the outstanding balance.
     
  • In case of lockdown or closure of the borders, the reservation will be rescheduled free of charge.
     
  • In the case of a no-show or early departure, we will charge the total amount of the reservation. We do not need proof of cancellation, but we strictly adhere to the above conditions.
     
  • If you wish, you can get a cancellation insurance with an insurer of your choice, we do not offer this.
     
  • Force majeure clause: In case of force majeure, the above cancellation conditions will lapse. Force majeure includes, but is not limited to: war (danger), uprising, strikes, failures in the energy circuit or traffic, government measures, scarcity of raw materials, natural disasters, extraordinary weather conditions or any other circumstance that results in full or partial fulfillment of the agreement. cannot be expected from the manager in reasonableness and fairness. If there is force majeure that prevents the provision of the bungalow, camper, camping or tent pitches, you are not entitled to any compensation or reimbursement of the accommodation costs already paid. You will receive a voucher worth the accommodation costs already paid. This voucher serves as a credit for a future reservation. The voucher must be used within a period of 2 years.

 

 

 

 

 

 

Vouchers

If, in exceptional situations, vouchers are granted upon cancellation or modification, they are valid for 1 year (unless otherwise stated). The voucher cannot be used in extended weekends (+ Zoute Grand Prix) and school holidays. The amount of the voucher will then be automatically deducted on a subsequent reservation, if the conditions are met.